Our frequently asked questions service offers answers to common questions. If you dont find an answer, please contact our customer support and a representative will be able to assist you.

Overview

How do I change my profile information?

  1. Log in to your account.
  2. Click Settings > Profile
  3. Make the changes.
  4. Click Save

If you are unable to update your information, please contact StockX directly.

Account Verification

What information needs to be verified?

Verification of person identified as the account holder:

  • Government / National ID
  • Passport
  • Driver’s License

Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

Verification of account holder’s address:

  • Utility bill (e.g., gas, electric, water, cable, phone)
  • Financial statement
  • National ID
  • Government issued documents (e.g., tax bills, balancing statements)

Full name, address, and document validity (dated within the last 12 months) must be clearly visible.

How long does it take to verify my documents?

If the submitted documents meet the above requirements, verification will be within 2 business days. We will send you an email if additional information is required.

What type of documents are acceptable as proof of address?

  • Utility bills (e.g., gas, electric, water, internet, landline phone)
  • Bank or credit card statements
  • Tax assessments
  • Local government letters confirming address

Can I use a nickname or alternative name?

No. The name on your profile must match your documents and be your legal given name.

Note: Changes made to your account profile may retrigger account verification.

What is the format for providing my date of birth?

What should I do if I have submitted the required documents, but payouts are still not working?

Please allow us time to review the documents. We will contact you if any additional information is required and send you an email notification once the review is successful.

Are photocopies of the required documents acceptable?

No, original documents must be scanned and uploaded.

I’m trying to upload the requested documents, but it says the file size is too big. What do I do?

If you are trying to upload a photo of a required document and it is too big, save as .png or .jpeg to reduce the size. The file size should be under 4MB.

I have an expired passport. Can I still submit that on the account?

No, only a valid and current government-issued ID should be submitted. Any expired document submitted will be rejected.

Does the address on the verification document need to match my account profile?

Yes. The address on your account (under Settings > Profile) needs to be exactly the same.

If you are not able to update your profile address, please contact StockX directly.

Withdrawing Funds

Where can I find my banking information?

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:
United

Canadian Accounts:
Canadian

How do I update my bank account information?

  1. Log in to your account.
  2. Click Payout
  3. On the Payout Center, click Action > Update
  4. Update your account information.
  5. Click Continue
  6. Review your profile information and make updates if required.
  7. Click Confirm

How do I view my transaction history?

  1. Log in to your account.
  2. Click History
  3. Select a date range* and specify the transaction type.
  4. Click Search

* Maximum search history is 365 days.

How do I update the PayPal email used to receive my payouts?

  1. Log in to your account.
  2. Click Payout
  3. On the Payout Center, click Action > Update next to your previously saved PayPal payout method.
  4. Enter the new email then click Continue
  5. Double check that the updated email was entered correctly then click Confirm to save the changes.
  6. After youve updated your payout method, you will need to verify this change via a verification email, which will be sent soon after you update your payout method. Once you locate and open this email, click Click Here To Verify

Please note that your updated payout method will not be active until you verify the update in this verification email.

Tracking Your Payouts

What do the payout status descriptions refer to?

Payouts go through various stages while being processed. Updates are noted on your account to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

Where can I find my destination bank account or debit card number?

  1. Log in to your account.
  2. Click History
  3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

Why does my account need review?

As part of our compliance program, we may require that you provide some additional information in order for you to continue to receive funds. For security reasons, we will not ask you to provide or verify personal information via email. Please visit your account to update your information and follow steps to review your personal information.

It is past the estimated deposit date. Why havent I received my payout?

Our goal is to send your funds to you as quickly as possible. However, once the payout has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some payouts may take longer than others to be received.

Why am I getting multiple emails?

If you have initiated multiple payouts from your account, you will receive separate notifications for each payout.

How do I update the destination bank account for my payout?

After a payout has been processed, the destination account cannot be changed. However, you can update the destination account for future payouts by following these steps:

  1. Log in to your account
  2. Click Payout
  3. On the Payout Center, click Action > Update
  4. Update the information
  5. Click Confirm
  6. After youve updated your destination account, you will need to verify this change via a verification email, which will be sent soon after you make the update. Once you locate and open this email, click Click Here To Verify

Please note that your updated payout method will not be active until you verify the update in this verification email.

My payout amount is different than I anticipated. Why?

When a payout is initiated, the funds will be deducted from your account balance along with any applicable payout fees.

For wire payouts, the recipient bank may impose additional processing fees which will be deducted from the payout amount.

Customer Support

How do I contact StockX Customer Support?

Customer Support is available to help. Contact us.

Tell us about you

Find us at the office

Eastmond- Sukel street no. 62, 79540 Hanga Roa, Easter Island

Give us a ring

Jaquelinee Wrate
+74 201 709 645
Mon - Fri, 9:00-15:00

Reach out