How would you rate EaseMyTrip?

Top Positive Review

“Great app Great service”

1/6/21

Ive been using easemytrip for last four years, and their service has been top notch. In April 2020 during the pandemic I had to cancel a flight booking. They refunded the entire amount, upfront from their end without asking anything. Im still struggling for settlement for the flight tickets refund which i had booked from different platform during the same period. Also I always get cheapest deal on flights and hotels every time for sure. Thank you team easemytrip. Keep it up guys..

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Top Critical Review

“Worst customer service and cheating business”

Mazhar R.

8/1/20

I did train booking from easemytrip.com the amount deducted from my account but I didnt get ticket I tried calling them several times initially they used to receive my call and give some silly excuses after that they didnt receive my call after so many trails. I tried to reach them through WhatsApp but not a single response for my messages Guys please dont opt for easemytrip.com they make your trip pathetic instant of making it easy. They really have the worst customer service avoid this fraudulent. Users recommendation: Avoid this fraud people.

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Reviews (438)

I did train booking from easemytrip.com the amount deducted from my account but I didnt get ticket I tried calling them several times initially they used to receive my call and give some silly excuses after that they didnt receive my call after so many trails. I tried to reach them through WhatsApp but not a single response for my messages Guys please dont opt for easemytrip.com they make your trip pathetic instant of making it easy. They really have the worst customer service avoid this fraudulent.
Users recommendation: Avoid this fraud people.

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"mazharr"
Mazhar R.
1 review
2 helpful votes
“Worst customer service and cheating business”
8/1/20

I did train booking from easemytrip.com the amount deducted from my account but I didn't get ticket I tried calling them several times initially they used to receive my call and give some silly...

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I got error message two times and out of that one time 36,126/- amount got transferred but not received ticket. Now I am trying to get refund but they are stating that This is to inform you that as checked we have not received the payment.

We request you to kindly get in touch with the concerned bank.

I forwarded confirmation recd from bank but still they was denying receipt of excess money.

Now I have raised complaint on National Consumer Helpline.

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"rahula40"
Rahul A.
1 review
0 helpful votes
“Website is design to show system error after payment recd”
11/19/20

I got error message two times and out of that one time 36,126/- amount got transferred but not received ticket. Now I am trying to get refund but they are stating that "This is to inform you that...

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Not a good experience with the customer support its soo pathetic
This is in regards to the Booking id: EMT79545750
My status is showing a refund for 11 Days but funds not credited yet.
They only send me automated messages that they are handling my query. No constructive feedback
Highly disappointed

We have listed our property on Easemytrip but there are issues in the listing which we are trying to get corrected by them. Its been 3-4 months now everytime we contact them, either they said it will take time or mostly they do not even urge to respond back. After keep chasing them for the response to my emails and phone calls, We have realized that this OTA is not even an active or value for money. Their customer service is very pathetic. I will never recommend using easemytrip to anybody.

They just cheating us and making money. They have zero customer policy and making fool to us. There is not asterisk or special term and condition marker on main page. After booking they are saying you have to check fare rules on next page. They are just making money without providing those facilities to customer. Which writen in bold and green colour in their main page.

I have also attached screenshot of that page.

I suggest please dont use their portal.

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"akashs80"
Akash S.
1 review
0 helpful votes
“Feeling Cheated”
8/25/21

They just cheating us and making money. They have zero customer policy and making fool to us. There is not asterisk or special term and condition marker on main page. After booking they are saying...

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Not a Good experience with the customer support its soo pathetic
This is in regards to the Booking id: EMT72973332
My status is showing refund since 15 Days but funds not credited yet.
They only send me automated messages that they are handling my query. No constructive feedback
Highly dissapointed.

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"shalus11"
Shalu S.
1 review
0 helpful votes
“So pathetic Customer support”
10/22/20

Not a Good experience with the customer support its soo pathetic
This is in regards to the Booking id: EMT72973332
My status is showing refund since 15 Days but funds not credited yet.
They only...

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rebatir

May 19th, 2021

Verified purchase

I booked my flight between bbsr to Hyderabad with refundable option through easeMyTrip, however due to Hyderabad lockdown I have to cancel my ticket. Travel date 12th May
However, when I called easeMyTrip customer care, they did not refund a single penny. Service was really pathetic from the customer care. This is really unprofessional. You guys have to refund the amount and credit back. I ll go to next steps, if no money is refunded in 1 week
Booking confirmation number- EMT82964756

abhis27

I tried booking tickets from Asr to Goa, they guys took out money from my account 3 times but never recieved the confirmation of tickets.
Upon calling them again and again they said that tickets have been cancelled withiut any reason given. Now i have to wait for 10 days for my refund nice business to use people money.
You guys needs to be more user friendly and must have good communication with customers.

biswarupp

I paid additional money to available the direct flight to CCU, now I have received the Boarding Pass with a stopover at Lucknow. I asked for the refund of the difference amount. But they are passing it to Airline. They are responsible only for the commision. I dont trust this, no recommendation.

shrutim12

Ease my trip has made flight booking very convenient and hassle free with so many offers that we can avail. A very useful App. The refund process is also very easy and they take care of customer satisfaction.

ankitg29

I have booked Toyota Crysta from ease my trip and paid advance. However, just before 12 hours, I received a call from cab Manager that type of car is not available. Based on which, I cancelled my booking and didnt received refund. Personally, I am quite dissatisfied with the service of Easemytrip.
My reference booking id is EMT_*******787. And my travel date was 13-July 2021.

arunz

THE TALK LIKE THEY ARE GENTLE MANS AND CUSTOMER AS FOOLS, DONT BOOK TICKETS FROM THE EASE MY TRIP. FOR CANCELLATION THE ARE CHARGING FIVE TIME MORE THAN ACTUAL AIRLINE CANCELLATION CHARGES, IF WE ASK THEM THEY SAY LIKE COMPANY TERMS ARE MENTIONED LIKE THAT. ESPECIALLY DONT BOOK INTERNATIONAL FLIGHTS THEY DONT HAVE INTERNATIONAL CUSTOMER CARE SERVICE. PLEASE CHECK THE CANCELLATION CHARGES ATTACHED.

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"arunz"
ARUN Z.
1 review
1 helpful vote
“VERY POOR CUSTOMER SERVICE FRAUDS”
1/4/21

THE TALK LIKE THEY ARE GENTLE MANS AND CUSTOMER AS FOOLS, DON'T BOOK TICKETS FROM THE EASE MY TRIP. FOR CANCELLATION THE ARE CHARGING FIVE TIME MORE THAN ACTUAL AIRLINE CANCELLATION CHARGES, IF WE...

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arindamc3

Booked my ticket through ease my trip on 03.11.2020 with booking id-EMT75815242 but the name of wife was missing in boarding pass, for that I have to miss the flight and I havent got any refund yet. I had to make another flight ticket for next day with double fare and had to wait at airport for long hours, stayed at hotel during the pendamic situation. I have sent several mails to customer care and CEO of this company but nobody cared. I have called customer care people several times but still no resolution. Its a pathetic experience I must say. They have cheated me. Will recommend everyone not to book tickets through this site.

sandeept14

Two bookings I have done via EaseMyTrip and found an absolute waste of money and not positive support from them. Seems most feedback over here is fake.
First booking amount was showing 3700 rs when i gave otp than receive message 4100 debited. This happen first time after made payment with cc payment amount changed and support system was absolute nonsense.
Second booking flight cancelled by Spicejet and EaseMyTrip asking they will debit convenience fee?
So overall i came back again on direct booking from airlines own website or mobile app.
Nowadays any third party services for booking is not reliable and behave total monopoly.
I will not recommend anyone to book flight from any third party services.

sameerp18

This Guys only know how to Harress their customer... No one is ready to take the responsibility and just throwing on their colleagues. In this pandemic time instead of helping they are just demanding more money. Today we were told that the whole trip is cancelled and we will need to pay for the new flight. They are monsters.

shain2

Promised a refund and I never got it. They keep saying they are looking into it but not sure what needs to be looked at... all receipts and documentation were given. It is just a delay tactic. Youre better off booking elsewhere.

"shain2"

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"shain2"
Shai N.
1 review
1 helpful vote
“Liars”
1/7/20

Promised a refund and I never got it. They keep saying they are looking into it but not sure what needs to be looked at... all receipts and documentation were given. It is just a delay tactic....

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afraht1

I had booked a flight on 06/03/2021 i paid 5000 charges out of which i have been paid is back as a 1848 were as in u guys informed me to cancel it or reschedule it
suggested me to cancel it dude to pandemic n now u turned to pay me 1848 n now dey r denying to pay dnt every trust dem for name sake one star dey dnt devise to be in market

"afraht1"

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"afraht1"
Afrah T.
1 review
0 helpful votes
“Fake airlines”
5/21/21

I had booked a flight on 06/03/2021 i paid 5000 charges out of which i have been paid is back as a 1848 were as in u guys informed me to cancel it or reschedule it
suggested me to cancel it dude to...

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"afraht1"

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"afraht1"
Afrah T.
1 review
0 helpful votes
“Fake airlines”
5/21/21

I had booked a flight on 06/03/2021 i paid 5000 charges out of which i have been paid is back as a 1848 were as in u guys informed me to cancel it or reschedule it
suggested me to cancel it dude to...

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priyankaa28

jigneshs9

I am waiting for a refund from EaseMyTrip for the past 2 months:

• Every time informing me that its in process!
• No one is responsible to pick up the phone and no one calls the client to solve queries.
• Its a very disappointing and shocking situation, such a big company doing this!
• They had promised to pay within 7 days; however, the airlines have already paid the money to Easemytrip and I have a proof for the same, still, they are holding the payment.
• Can any authorized person can solve the query?
• Before buying a ticket from EaseMyTrip TAKE PRECAUTION for the same

jigneshs10

I am waiting for a refund from EaseMyTrip for the past 2 months:

• Every time informing me that its in process!
• No one is responsible to pick up the phone and no one calls the client to solve queries.
• Its a very disappointing and shocking situation, such a big company doing this!
• They had promised to pay within 7 days; however, the airlines have already paid the money to Easemytrip and I have a proof for the same, still, they are holding the payment.
• Can any authorized person can solve the query?
• Before buying a ticket from EaseMyTrip TAKE PRECAUTION for the same.

sakshia12

Using this app since long time but now they are forgetting how to treat the customers. We understand the pandemic but now its been over 5 months and no response on refunds or credit. Will not use this for future bookings as other apps got us proper refunds.

ketank8

I have bookied the ticket in 2019 but passenger was not able to travel due to COVID so airlines refunded the amount to Easemytrip in Jan 21. So I took a hardcore followup eith more than 50 mails 200 calls 100s of DMson FB Twitter and everywhere but they never returned my money yet... Just a fraud company

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