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Rated

Verified Reviewer

Original review: Oct. 27, 2020

CapOne Venture has a fee, but has zero foreign exchange fees, as well as 2% cash back. For some, these two benefits outweigh the cost.

Rated

Verified Reviewer

Original review: Oct. 19, 2020

The Venture One card has pretty good rewards. The miles you earn may be used as statement credits for certain travel-related expenses, which allows for a wide breadth of expenses to apply points to (food and rideshare, for example). They also have an amazing, easy to use application and wonderful customer service.

Rated

Verified Reviewer

Original review: Aug. 31, 2021

Ive had excellent credit for over 35 years. Switched to Capital One because I heard their cash back rebates are one of the best with no annual fee. Used this card for over 5 years, no issues. All of a sudden they freeze my card, tell me I need to provide them with a physical address before they will unlock the card. After being on hold for over an hour, I give them my rural address. A month later, same thing. After being on hold for over an hour, I give them the same rural address.

The third time this happened, I cancelled the card and asked for my refund on this card (stupid me over-paid the last bill). They told me they couldnt refund me until I updated my physical address. I told them they dont need my physical address as they have my mailing address. Finally I conceded and have been waiting for my refund ever since. First time they said they have to hold my money for 3 months. After 3 months, they said my cheque got returned and theyll have to re-issue me a refund. Its been close to 6 months now and Im still waiting.

Rated

Verified Reviewer

Original review: Aug. 14, 2021

I have enjoyed the Capital One Venture card however, the travel benefit is not worth it. I booked a trip for the first time and due to Covid had to cancel. I received an email from Air Canada that I could be reimbursed for the trip. I spoke with a representative initially and was told they confirmed with Air Canada and it would take 2 billing cycles and be credited to my account. After 2 billing cycles I was ready to reach out to them when I received a call that they had received a full refund from Air Canada and I would need to call and confirm my mailing address (which they have on FILE and used to confirm my identity).

I called and spent over 3 hours on hold before reaching someone. I confirmed my address and was told I needed to speak to someone else and was transferred. After waiting an additional hour, I had to hang up. I have called an additional 2 times and have yet to resolve this and get my refund back. Currently I am close to 1 1/2 hours on hold. I hope they are enjoying my money! I have turned in my remaining miles for credit on my credit card and will most likely cancel my card. I have other cards with better customer service.

Rated

Verified Reviewer

Original review: Aug. 3, 2021

I used my Capital One travel points to book a flight. Capital One informed me of changes to My Itinerary. I had to call them to see what the changes were and they don’t answer the phone. You sit on hold forever. The first time I waited on hold for over 5 hours. Hung up, called the next day and waited over 3 hours and finally spoke to someone. A couple days ago I go a notice again to call them because My Itinerary changed, again. Ive been on hold now for almost 4 hours. This has to be the worst customer service I have ever experienced in my 60 years of life. They have one phone number and NO email to send a message. No place to leave a message so THEY can call me when THEY have time. This is just terrible and not worth the trouble for airline flights.

Rated

Verified Reviewer

Original review: July 1, 2021

Ive used the Capital One Venture card for many years. Throughout that time Ive used travel points to cover past purchases and book a handful of trips, all without major issue. When COVID first hit their customer service was overwhelmed and unable to help. Because my trip was only a few days away, I spent 15 hours on hold over 2 days trying to get my trip canceled. I ultimately did get it canceled (but received no email or confirmation to confirm) and chalked it up to the company doing its best in a bad situation. Fast forward to 2021 and their customer service is still horrible. While trying to rebook using my credited points, Ive been transferred to the wrong person multiple times and forced to sit on hold for over an hour each of these times. At this point I am convinced that Capital One does not care about their customers or their personal experiences.

Rated

Verified Reviewer

Original review: June 23, 2021

I wont bore you with all of the details however however after 6 hours 23 minutes and 3 phone calls to Capital one travel rewards and 3 calls to American Airlines, my issue was finally resolved. It was CLEARLY Capital One error. It was only resolved because I pushed and told them what I knew could happen. The agent I spoke to JB originally said she was unable to help me further however when I demand it that she contact her help desk and American Airlines all of a sudden my trip began to fall into place. She clearly was not willing to go the extra mile and go to 2nd level support.. I guess it was just too inconvenient for her to do what she is PAID to do in providing EXCELLENT customer service. If management reads this and wants to contact me, I have very detailed notes and you can listen to the recorded call.

Rated

Verified Reviewer

Original review: May 18, 2021

I had my credit card with Capital One for 15 years, rode the wave up to the Venture card when they came up with it. Although its not my main spending card anymore, kept in my wallet due to convenience and still use it occasionally; always pay in full; never late once in 15 years. They charged me a $95 membership fee last week, so I called to ask for options to get that taken off. They said no. Although the fee is for the next year, they wouldnt even switch my account to one of their free cards.

Insane they want to charge the full years membership although I told them I dont need the 2x rewards for $95. Just not worth it for me. They only gave me one option: close the account in 40 days (after they charge the fee) and I can get my $95 back. Great, I will just do that. People have struggled a lot financially during the pandemic, and CapitalOne is squeezing people for membership fees. They should learn how memberships work from Costco, Amazon and the like. Nicely done COF!!!

Rated

Verified Reviewer

Original review: April 14, 2021

I had a $500 airline credit from a flight cancelled due to COVID. The flight was booked through Capital one travel center and redeemed with capital one points. I tried to redeem for a different flight and was told the new flight was $940 and that out of Pocket expense was going to be $440. I thought this was outrageous and found the identical flight on Kayak for $350. I purchased the flight out of pocket.

A few days later I checked the capital one website and found the same flight for on their website for the same $351. When I asked why the flight was not offered the first time i was told the capital one agents are not always able to see the cheapest flight. This is either a scam or total incompetency on their part. Either way is unacceptable. The website sucks and does not show travel credits or history and it takes hours to get any help as they are always experiencing an unusually large volume of calls. Do yourself a favor and put something else in your wallet.

Rated

Verified Reviewer

Original review: Feb. 14, 2021

Planned a family Ski vacation for 12/12/20-12/19/20 3 other families. All families Had to purchase lift tickets through EPIC.Snow,Com/Vail Resorts in October. My family purchased 4 lift ticket at a total cost of $2,000.00. The Ski trip had to be canceled due to multiple Covid-19 issues. Informed Epic of cancelation. We never heard back from them so disputed lift ticket charge through Capital One Venture. Capitol One refunded amount, but EPIC charged back the card for the $2,000.00. The other families received credits from their credit cards with no charge back (AMX and Well Fargo).

When I explained my frustration to a Capital One customer service representative in why I was charged back and the other folks werent, the representative explained their cards was tied directly to a bank (AMX, Chase, WellFargo) etc.. and have different rules in dealing with merchants. Basically, Capital One Venture offers NO CONSUMER PROTECTION! If you are considering applying for this card, please be aware! We are canceling and going to CHASE!

Rated

profile

Verified Reviewer

Original review: Dec. 18, 2020

Ive had a Capital One credit card for a number of years, and have always loved that I could depend on what the statement closing date would be. It let me time my purchases, when I needed to, so that I could pay the entire balance in full each month. This time they did NOT notify customers of their decision to have the closing date now vary each month - not specifically. Instead, it was buried in my monthly statement and I did not notice it - and others did not notice it either. Theyre touting that my due date wont change - which makes no difference to me. Of course, this first month of their new policy EXTENDED the closing date - right before Christmas and with COVID economic problems - to report, and want payment of, a higher balance than what were used to.

Ive been reading reports of Capital One closing accounts that had been in good standing for years, discontinuing lines of credit, etc without notice - and am wondering if this change is an attempt to force us to pay their high rate of interest? When weve managed our credit properly all along? Ill be moving my current balance elsewhere (whatevers left by the due date) and cut WAY back on using this account. No doubt at some point theyll close my account since they arent making money on me...

Rated

Verified Reviewer

Original review: Oct. 26, 2020

Once the coronavirus hit, it was hard keeping up with the $50/month payments. We are also one of the 2017 Northern California wildfire victims so, after losing literally Everything, its been rough. Our score was at 800 only to be destroyed by Capital One and their fees! They didnt try to help. We have since canceled our cards and when we do get our settlement you can bet your bottom dollar we will never get another Capital One card.

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